News

Social Security is rerouting staff to man the phone lines — and hiding how long callers are waiting
The Social Security administration is moving some workers to do teleservice work and address their most pressing needs.
Social Security pulls field office staff to answer overwhelmed phone line
The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...
Social Security is pulling workers from its field offices to man the growing number of calls at its 1-800 number
Phones have been ringing off the hook at the Social Security Administration prompting the agency to use a temporary solution ...
Social Security Warning Issued as Agency Moves 1,000 Staffers
The Social Security Administration reassigned about 1,000 customer service representatives from field offices to its national ...
Should you trust AI for Medicare, Social Security or long-term-care advice?
However, ChatGPT, Copilot, Deepseek and Meta AI failed to mention that if you enroll in a Medicare Advantage plan and later ...
Social Security touts customer-service milestones, but some say it’s ‘cherry picking’ performance improvements
The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...
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Visiting a Social Security office? here's how appointments are getting easier and faster
The SSA has expanded appointment availability and cut wait times, making visits faster and more efficient. Learn how to take ...
Critics say Social Security misleads public on wait times
The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...
How you receive your Social Security, VA benefits may change in fall: What to know
(NEXSTAR) — There have been several changes to government benefit payments already this year, including increased checks for some and clawbacks for outstanding overpayments for others. In about two ...
Social Security Administration phishing scam targets retirees
Social Security phishing scams use urgency and impersonation to steal personal data. Learn how to spot fake SSA emails and ...
Want to Repair Social Security? Enlist the IRS
The agency could close the estimated $118 billion employment-tax gap, among others, and dedicate the money to the trust fund.
Frank Bisignano is transforming the face of Social Security in the U.S. with these measures
The Social Security Administration (SSA) has recently made historic progress in modernizing its services, aiming to directly ...