If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...

The TM Forum Innovate Asia 2024 Summit was successfully held in Bangkok, Thailand, from November 5 to 7.Inspur participated ...

Contact center software startup Regal Voice Inc. announced today that it has raised $40 million in new funding to accelerate the rollout of its AI Phone Agents for contact centers.

A well executed contact center migration starts months ... Project implementation and training Most software implementation ...

Learn how data analytics is transforming industries by improving customer experiences, streamlining services, and informing ...

The Baltimore Department of Transportation and Police Department failed to maintain records of cars they towed, a city audit ...

They’re calling it the “Great Gloom.” Employee happiness has declined steadily since 2020, and is now even lower than it was ...

Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform ...

Truck-making competitors with big N.C. footprints — or is that tire prints? — make joint venture for high-tech trucking ...

Utah Attorney General Sean Reyes' office sued The Salt Lake Tribune and KSL-TV to try to keep his calendars a secret, but ...

Those are a lot of words that mean Baris is in charge of all the software in the cars that GM makes, which is a lot of cars. And if you’ve been following any of the drama in the world of car software, ...