Speed of response makes a strong and lasting impression on sales prospects as well as customers. Here's how to treat email ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.

I’m curious how you think about surprise and delight, building customer loyalty, and the ROI around trying to build loyalty?

An elder millennial took to the internet to complain about the terrible service he has noticed, specifically from teenage workers. He insisted there was a steep decline in good customer service since ...

A great cold call script helps reps make a positive first impression. You can customize these examples and start using them ...

"No matter how they find you, what they purchase, how often they come back, the customer is always at the forefront of that experience," a Lenox executive said.

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

It's not just up to your sales or service teams to give good customer service; every employee plays a role. Learn how to ...

Firstly, FAQ pages can bring new visitors to your website via organic search and drive them quickly to related pages – most typically deeper blog pages and service ... is a good example of ...