Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.

The holiday shopping season represents a pressure point where businesses commonly either fulfill expectations or flounder.

It is important to evolve from relying solely on NPS results. While it is a valuable tool, it is better to take a more ...

I’m curious how you think about surprise and delight, building customer loyalty, and the ROI around trying to build loyalty?

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

The magazine found that chains like Chick-fil-A ranked high for customer service, earning a 95% rating in the segment.

College students might be splurging on a pair of shoes made by UGG or Birkenstock, two of the upper-end brands Tri-State ...

CoreMedia, a leading Digital Experience Platform (DXP), proudly introduces CoreMedia KIO, an AI powerhouse that transforms ...

In today’s digital world, delivering a robust customer experience has become integral to any business, with ...

By Matthew Marion, Senior Product Manager, UCaaS & CCaaS, at Windstream Enterprise Financial institutions operate in a world ...

More than any time in global history, the demand for reliable and accessible customer service is critical in driving brand loyalty and consumer relationships. The State of the Connected Customer ...