For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...

A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks ...

Speed of response makes a strong and lasting impression on sales prospects as well as customers. Here's how to treat email ...

An elder millennial took to the internet to complain about the terrible service he has noticed, specifically from teenage workers. He insisted there was a steep decline in good customer service since ...

BHPian Vagabond27 recently shared this with other enthusiasts:This is a short guide for contacting Honda motorcycles & ...

Singtel customer care executive Kong Chiau Ling handles about 20-25 chats per day on the telco's live chat platform. (Photo: ...

More than any time in global history, the demand for reliable and accessible customer service is critical in driving brand loyalty and consumer relationships. The State of the Connected Customer ...

Sierra announced its partnership with ADT, a security company that provides home and business security systems and services, ...

As artificial intelligence transforms customer service and workplace tools ... maybe we should start like veterinary care for ...

Learn how data analytics is transforming industries by improving customer experiences, streamlining services, and informing ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...