Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

The launch of ChatGPT two years ago was nothing less than a watershed moment in AI research. It gave a new meaning to consumer-facing AI and spurred enterprises to explore how the ...

AI agents handle complex, autonomous tasks beyond simple commands, showcasing advanced decision-making and adaptability. The ...

Contact-center-as-a-service provider Five9 Inc. today said it has expanded the Genius AI suite it announced in August with ...

One Kentucky city is proving that generative AI projects are within reach for even small municipalities. At a cost of less than $200, Covington has launched a quirky LLM-powered chatbot to boost ...

Xbox One, Xbox Series S, and Xbox Series X consoles have been updated with a controversial feature by Microsoft.

Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

TeleVox has been awarded a national group purchasing agreement for AI chatbots with Premier (PINC), the agreement allows Premier members, at ...

Premier is a leading healthcare improvement company, uniting an alliance of approximately 4,350 U.S. hospitals and 325,000 ...

AI Teammate isn't a finalized product. We saw a prototype form of team-wide AI assistant integration in a Google Workspace ...

Winning cities in the 2024 Digital Cities Survey are not only modernizing their IT infrastructure — they're investing in digital equity programs, upgrading resident-facing services and prioritizing ...