Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Wondering why is customer service important? Richard Alvin looks at how excellent service drives loyalty, boosts reputation, ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

Shopping for internet can be overwhelming when you don't know what to look for. Here's what not to do when picking a plan.

Ditch generic buyer personas! Discover a powerful framework for understanding what moves the needle for your audience and ...

Ethical efficiency requires us to think beyond immediate results and ask: "Who benefits from this?" and "At what cost?" ...

2. GET CERTIFIED ON THE LATEST CYBER SAFETY MEASURES.

What are some good examples of customer experience you've seen outside of pharma that the industry can learn from? The airline Southwest is known for their customer service – one example of how ...

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

while 68% of consumers are willing to pay more if a brand is known to offer good customer service experience, according to a study conducted by HubSpot, a customer relationship management platform ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

while 68% of consumers are willing to pay more if a brand is known to offer good customer service experience, according to a study conducted by HubSpot, a customer relationship management platform for ...