Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.

Prepare your customer service team for the holiday rush with these insights. The holiday shopping season represents a ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

It is important to evolve from relying solely on NPS results. While it is a valuable tool, it is better to take a more ...

I’m curious how you think about surprise and delight, building customer loyalty, and the ROI around trying to build loyalty?

to capture a full picture of the customer experience. The magazine found that chains like Chick-fil-A ranked high for ...

College students might be splurging on a pair of shoes made by UGG or Birkenstock, two of the upper-end brands Tri-State ...

CoreMedia, a leading Digital Experience Platform (DXP), proudly introduces CoreMedia KIO, an AI powerhouse that transforms ...

By Matthew Marion, Senior Product Manager, UCaaS & CCaaS, at Windstream Enterprise Financial institutions operate in a world ...

Najm for Insurance Services has been awarded the prestigious “Best Call Center for the companies with more than 1000 ...

More than any time in global history, the demand for reliable and accessible customer service is critical in driving brand loyalty and consumer relationships. The State of the Connected Customer ...