The Why, What And How Of Customer Experience As A Strategic Imperative For Growth
Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.
The Evolution Of The Customer Experience: How To Expand Beyond NPS
It is important to evolve from relying solely on NPS results. While it is a valuable tool, it is better to take a more ...
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Why Customer Service Still Sucks — and How To Fix It
For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...
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Customer Experience (CX) strategy: A key to operational excellence and business transformation in the digital banking era
By Robert DZATO …From service to experience, how do your customers feel about your brand? In today’s highly competitive business landscape, providing exceptional customer experiences has become a ...