Atlas Septic Service has been named recipient of the 2024 Angi Super Service Award. This recognition, introduced in 1999, ...

According to ZipRecruiter, the average pay for Instacart shoppers in Maryland is about $17 per hour. I made less than that.

CenTrak has announced the appointment of Steffi Thorlichen as its new Chief Customer Experience Officer (CXO). With a robust ...

College students might be splurging on a pair of shoes made by UGG or Birkenstock, two of the upper-end brands Tri-State ...

An elder millennial took to the internet to complain about the terrible service he has noticed, specifically from teenage workers. He insisted there was a steep decline in good customer service since ...

Regulators’ assessment of customer support centers has spurred recent lawsuits from insurers. But the metric “is going to ...

For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...

Learn how data analytics is transforming industries by improving customer experiences, streamlining services, and informing ...

Q3 2024 Earnings Conference Call November 12, 2024 4:30 PM ET. Company Participants. Chia-Lin Simmons - Chief Executive Officer Mark Archer - Chief F ...

It is important to evolve from relying solely on NPS results. While it is a valuable tool, it is better to take a more ...

There are different ways companies can help their customers. It’s pretty cool how many options there are now but it all starts with a great customer support. Let’s check out different types of ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...