Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.

underwhelming digital experiences using chatbots, and consumers’ concerns about their personal financial situations, society, ...

When customers engage brands online, they are looking for a platform that’s intuitive and easy to use, provides fast loading ...

A new weapon against fraud has been unveiled: an AI granny named Daisy who has been appointed ‘Head of Scammer Relations’.

U.S. Bank and Bank of America lead in offering the best banking app experience, according to Forrester. Both have improved ...

New AI capabilities offer smarter, more insightful solutions. Autonomous Controls: Enhanced autonomous building controls ...

As Forrester noted, companies that adopt Salesforce experience ... reducing the duration often required to handle the ...

The real value of IA emerges when it substantially improves operations, enabling organizations to launch better products, ...

Online shopping is already super easy, so these AI tools are more of a bonus than a necessity, retail analyst Sucharita ...

Ultimately, AI agents will be able to perceive (process and interpret data), plan, act (with or without a human in the loop), reflect, learn from feedback and improve over time.

Inserting generative AI into workflows at critical points can maximize its effectiveness, while minimizing the cost. Some CIOs are enthusiastic; others are skeptical.

The growing number of underwhelming and failed experiments early on may weigh heavy on how businesses adopt AI in the next 12 ...