Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.

underwhelming digital experiences using chatbots, and consumers’ concerns about their personal financial situations, society, ...

When customers engage brands online, they are looking for a platform that’s intuitive and easy to use, provides fast loading ...

A new weapon against fraud has been unveiled: an AI granny named Daisy who has been appointed ‘Head of Scammer Relations’.

New AI capabilities offer smarter, more insightful solutions. Autonomous Controls: Enhanced autonomous building controls ...

As Forrester noted, companies that adopt Salesforce experience ... reducing the duration often required to handle the ...

Online shopping is already super easy, so these AI tools are more of a bonus than a necessity, retail analyst Sucharita ...

Ultimately, AI agents will be able to perceive (process and interpret data), plan, act (with or without a human in the loop), reflect, learn from feedback and improve over time.

Johnson Controls announced significantly expanded AI capabilities in its OpenBlue Enterprise Manager suite of digital ...

The evolution to Dialpad Support reflects the company's human-first approach to technology. A Forrester Total Economic Impact report from November 2023, describes how modern contact centers are ...

A recent lawsuit filed by the family of Sewell Setzer, a 14-year-old who died by suicide, has raised pressing questions about the safety of AI chatbots for children. Setzer's mother, a resident of ...