Air India has refunded the airfare to Anip Patel, an India-origin CEO, after he posted a viral video highlighting issues in the first class cabin during his Chicago-Delhi flight. Patel noted problems such as lack of WiFi and non-functional in-flight entertainment.

New Delhi: Air India has refunded the airfare to an India-origin CEO who had complained about facilities in the first class cabin during his recent Chicago-Delhi flight. His video showing various shortcomings in the cabin had gone viral. There was no official comment from Air India.

Air India refunded a CEO's airfare after he complained about poor facilities in the first-class cabin on a Chicago-Delhi flight. His video highlighting the issues went viral.

Air India refunded the airfare to Anip Patel, an India-origin CEO, after he posted a viral video criticizing the first-class cabin conditions on his Chicago-Delhi flight. The video highlighted issues such as the absence of WiFi and broken in-flight entertainment.

CHICAGO, IL – Air India has issued a full refund to Anip Patel, CEO of CaPatel Investments, after he shared a video on social media detailing his disappointing first-class experience. The Indian American businessman had taken a non-stop flight from New Delhi to Chicago and described it as his “worst” flying experience.

Air India has started a $400 million cabin retrofit project to upgrade the passenger experience on its current fleet.