The Why, What And How Of Customer Experience As A Strategic Imperative For Growth
Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.
The Evolution Of The Customer Experience: How To Expand Beyond NPS
It is important to evolve from relying solely on NPS results. While it is a valuable tool, it is better to take a more ...
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Elder Millennial Complains About The Lack Of Good Customer Service Compared To When He Worked As A Teen — ‘What’s Changed?’
An elder millennial took to the internet to complain about the terrible service he has noticed, specifically from teenage workers. He insisted there was a steep decline in good customer service since ...
CIO11d
Redefining customer experience: How AI is revolutionizing Mastercard
Our B2B customer service teams receive approximately 700,000 support cases ... A lot of that unstructured information needs ...
business10d
Customer Experience (CX) strategy: A key to operational excellence and business transformation in the digital banking era
By Robert DZATO …From service to experience, how do your customers feel about your brand? In today’s highly competitive business landscape, providing exceptional customer experiences has become a ...