To bind customers to you through customer service and the customer experience requires what I call ‘‘The Art of Anticipation.’’ Most any business can pull off satisfactory customer ...

Again, it is important to remember the right or wrong customer service word choice phrases can positively or negatively impact Csat. Furthermore, the agent’s usage of customer service scripts ...

This article is more than 6 years old. In customer service and support, every word that passes between you and the customers you serve makes a difference–in person, on the telephone ...