A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Customer support personnel depend on proper planning and policy initiatives to effectively support the various aspects of business related to customer service goals and guidelines. Representing ...

Follow five steps of service. According to Gizmodo ... Here’s an example from the Apple training manual: Customer: This Mac is just too expensive Empower employees. The word “empowered ...

To help you resolve some common water billing problems, we read through their entire customer service manual so you can advocate for yourself. All representatives use "Banner," a billing and ...

The “problem” has plenty. So, when I write a company customer service manual or conduct one of my customer service training programs, I instruct customer-facing employees to learn to use a ...

Web site The Consumerist has what appears to be AOL's manual for customer service reps handling calls from users who want to cancel their service. It features flow charts designed to help reps ...

Another is its customer service, namely the Genius Bar ... Gizmodo this week reported on a leaked copy of Apple’s training manual for Genius Bar employees. Sam Biddle summarizes: “Sales ...