A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

JCPenney will be closing one store in each of eight states, spanning California, Colorado, Idaho, Kansas, Maryland, North Carolina, New Hampshire and West Virginia.

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Enter customer relationship management (CRM) software. These platforms have become indispensable to sales, marketing and support teams, helping them understand more about the people they’re ...

HubSpot reported strong quarterly earnings, outpacing both management's guidance and analyst estimates. It was driven by ...

Additionally, expense management tools empower entrepreneurs to exercise efficient control over their budgets, promoting ...

Built with a structured yet flexible framework, the SAM Program allows CSPs to align globally while honoring the unique ...

Pipedrive helps salespeople manage and automate the sales process so that they can focus on leads and strategy. With this new ...

Layoffs at Salesforce are set to impact over 150 employees in San Francisco. According to a state filing, the customer ...

Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the best small business CRM software we've tested.